Online Bus Ticket Reservation – Is it a sustainable model

In India we have recently seen advent of online bus ticket reservation model .Companies like Redbus.in which is in incubation with TiE-EAP bangalore are being seen as the next big thing to reveloutionize the industry. As bus is the preffered form of transportation for millions of indians every day. In this post we look at the model and its capability for replication and sustainabilty

–  Biggest thing against Online Bus ticket reservation in india is that buses dont run by timetables. Official every bus has an assigned route and timetable to match but unfortunately this is not the case. Hence taking money for a service which cannot be guaranteed is another issue. Now some of you may compare it to flight delays but then again your plane would not skip the airport. Buses some time dont stop at scheduled stops or may stop at unscheduled one by their own wish.

– Lack of organization form of transporters mainly this domain has been dominated by state transport corporation or small operators with upto 5-10 buses. Again private operators are yet to follow rules and routes and in tend to save road/toll taxes take non pre determined routes.

– Long luxury buses have just entered the market in last 2-3 years. With comming in of VOLVO we have seen bus travel sector compete with railways.

– Ticket prices for buses are very less and loading of service fees/transaction charges makes a big difference on non-luxury bus ticket pricing.

Reservation via call centre and via mobile phone payments. Passenger upto 30 minutes prior to journey can login via mobile phone to see which bus suites his requirement, make payment and is provided PNR# which can be checked at time of boarding the bus. This way instant travellers can benefit from such arrangements otherwise people will only use these services as time table checker and for trip planning instead of reservation.

15 Responses to “Online Bus Ticket Reservation – Is it a sustainable model”


  1. 1 janaki March 8, 2007 at 12:49 pm

    I agree with you. But we need online bus ticketing, initially hurdles will be there. easyticket is providing good service. (www.easyticket.in)

  2. 2 divya May 15, 2007 at 1:07 pm

    online busticket booking is a great boon for the new generation..and the service redbus.in is providing is amazing

  3. 3 sandeep July 4, 2007 at 5:49 pm

    It is good website for booking tickets.
    I am every time booking through redbus.
    it provides good service

  4. 4 Baliga August 15, 2007 at 2:48 pm

    I chanced upon this site recently and made my booking
    It is really useful planning your trip without having to buy thru touts and middlemen. I only hope that the Bus Operators offer value to customers thru transparent pricing of tkts at lower rates as they will be eliminating all middlemen/agents.

  5. 5 Rakesh September 9, 2007 at 12:59 pm

    I choose every time redbus bcz it provide good services like as
    customer support, home delivery and phone booking also. i fan of this redbus.

  6. 6 rajan mathew September 19, 2007 at 10:29 am

    “Biggest thing against… …is that buses dont run by timetables.”

    I think this is a really wrong assumption to make. Most players are serious professionals, who have despite the redtapism and excessive governmental regulation, have set up reguilar services. Some companies are working very dedicately to offer more to customers, like Raj (RNE), Kesineni, KPN, Prasanna, Neeta. Buses are getting faster too, in part because of faster buses like Volvos, but also better roads thanks to the Golden Quadilateral and projects of the like…

    Volvo type services focus on high quality passenger service and buses have started focussing on passenger service rather than parcel services…

  7. 7 senthil October 15, 2007 at 12:08 pm

    Another website call http://www.ticketgoose.com its a very good speed and good custemer service.to book bustickets overall south.

  8. 8 D.Pious November 9, 2007 at 11:11 am

    Dear Sir,

    Season Greetings to u i would like to book the bus
    tickets through you by online i want 3nos tickets to chennai from coimbatore on 11th of nov 2007.

  9. 9 vasu November 17, 2007 at 10:49 pm

    I have seen http://www.ticketgoose.com. Really a good website for bus ticketing, covering most of the routes in tamilnadu. Planning to launch other ticketing like events.

  10. 11 Fx July 10, 2008 at 3:15 pm

    A new website http://www.elinebus.com has just been launched for online bus ticket booking. Chennai, Bangalore and Hyderabad sectors are available for booking

  11. 12 Rima T November 1, 2008 at 9:01 pm

    Hey , I have been doing a research on the extent “online” has changed the travel industry in India … and did an online survey.

    Most respondents have been using http://www.ticketvala.com primarily due to the home delivery and cash payment on the spot ,as far as timing as concerned , a lot of things are unforeseen , but yet, basic pick up timings are available on the website.

    Cheers

    Rima.T

  12. 13 travelinindia1 March 4, 2010 at 12:52 pm

    Travelyaari is an online bus tickets service provider. It is the only fully online bus ticket reservation system in India. It has the largest bus ticket inventory for more than 1000 routes in India. View bus seating arrangement before you book.

    http://www.travelyaari.com

  13. 14 paket wisata sawarna April 17, 2015 at 12:14 pm

    Hi there to every body, it’s my first visit of this web site; this web site consists of remarkable and actually excellent data for visitors.


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