Everyone who uses internet frequently to send and receive emails is known of term SPAM. We often delete our junk mail after just giving a glance or sometimes just straight away. Since last couple of days i have been observing my SPAM/Junk email folder and lot of posts which has happened on the blog were raised due to issues originating from it. For instance an advertisement on IT staffing company with catchy title suffering higher attrition rate made me think about the reasons and method to control it. Or Advertisement for new Plasma TV at discounted price forced me to look at offers for shoppers kind of model. Their are lot of business models hidden behind these spams as generally they tend to target products which can be used by general masses hence allows you to understand consumer behavior on internet and kind of products people buy online.
End of the day root of spam is based in advertising and marketing hence minds are working round the clock to generate revenues from these spam emails and its in your hand to understand their thinking based on advertisement or product they are promoting or pushing. It gives you sense of the digital economy . Next time just dont delete your email try to find answer to your marketing study questions in there.
Generally before some one can answer the question “reasons for attrition” ones need to quantify the level of attrition in an organization. As the number of people leaving an organization generally some times help you narrow down on reasons why people are leaving your organization.
Secondly lot of things are dependent on peoples background and qualification vice a versa the industry they are working with. Generally just saying people become dissatisfied with what they are doing is very wrong as even after change their are higher chances they will be working on similar profile again depending on industry and role. But then what kind of change with just changing organization bring.
In an SME kind of setup its the motivation and aggression of the management to grow to work towards higher goals keep the employees downward motivated. as lot is happening lot of new learning lot of new activities so everyone remains involved. Major reasons for leaving is a larger salary jump.
In an larger organization it can be based on kind of projects one has been regularly getting and possibility of just specializing in one kind of work and getting type casted. Or less opportunities being given as compared to other employee wise comparable peer group. Its very important for an HR questionnaire to get information on what peer group set is employee comparing themselves to in the organization or externally as this will let you clearly identify the problem point. As competition in an organization is healthy you need to motivate employee right to find out what kind of personal goals or tragets one carry.
360 degree review or peer review what it was called in older days is a good tool to identify employee problems and potential gaps which need to be filled in before they tend to leave.
If you employee this methodology of finding from an employee who them feel they are competiting with internally and externally in organization. Automatically you will be able to draw out plan to increase their capabilities to superseed other persons targets and have greater job and personal satisifcation.
This formula can work for a small startup to large organization.
As part of e-commerce consulting projects we do lot of people are not able to decide which payment gateway service provider to go for. In early days when their used to be alternative between ICICI and Citibank. ICICI used to be the preferred service provider due to competetive costing and caring nature towards the customer.
But over last 36 months we have seen drastic change in quality level of service provided by ICICI payment gateway. 6 Months back during peak sales season for one of our site using their paymet gateway services since 2001 they withdrew master card service. This lead to immediate loss of 40% of our customers based on previous years record.
What really got us all worked up was not the reason they withdrew Master card service but they did it based on following reasons
i) Account selected by Master card for audit
ii) ICICI bank does not have any say in the process
Worst part was all of these actions were being taken on our account without any notification forget WRITTEN NOTIFICATION. Our team has been following up with ICICI bank since thevn for a written response on why services had been withdrawn and why they have not been restored. Till date we have not received any response and all effort to get a response from people higher up in management has failed to entice any response.
On the other hand we begin dealing with AXIS BANK (UTI BANK) which have been supportive in finding alternative by trying to get response from master card why we cannot operate as a merchant and what we could possibly do to restore back master card service on our site. They also have a better technology interface and leaves you out the hassle for forcing customer to goto bank server for processing of credit cards. They are offering much more competitive rates but more than that consulting and advise which every first step internet merchant would find useful.
My Recommendation is to stay away from ICICI Bank payseal payment gateway services if you would like to have trouble free online merchant experience.
When a person is about to venture out on journey of establishing a business of his own. Its very important for to carry the right set of tools and information resources to keep brain going in the right direction. These days some people suggest buying “Art of Start” by Guy Kawasaki and some preffer to suggest new book by Mindtree COO ” High Perfomance Entreprenuer”. Though these books surely help one in deciding how to go about venture planning and how to evaluate your business idea they dont help the biggest bottle neck faced by any wannabe entreprenuer which is identifying pain point or business idea.
Though the best business ideas are generated when you experience a business pain point yourself. Example visaonnet.com was thought about when standing in line for visa to US at 6 AM in morning. But for others their are potential ways to atleast get your thinking started.
Read business magazines rather than tech magazines. Business Week, Business Today, Business India are couple of them which i stock every month. Others maybe dataquest which has business angle to information technology. The idea is to help you understand what others are doing in market what are their potential goals and plans. Now once you understand in what direction are the organizations moving you can initate your thought process which include thinking patterns based on your domain expertise to analyze potential bottle necks businesses may face and how they can be removed. Once you identified the pain points do your research further to see if their is something available in market or is their something with potential to scale up to solve the problem. Try this for 1 month i can guarantee it will surely make your brain tickle and think of some business problem which you thought for which solution always exsisted.
Every week you see advertisement in newspaper from some or other bank auctioning assets of organizations ranging from rolling steel mills to bottling plant. If india is roaring and people are ready to ride the boom why are these small and medium size enterprises not able to sustain and survive. Talking to various people on this aspect especially Mayank Saraf and looking at the industry up for auction closely. It was identified the type of companies which are not succeding are
– Companies started by traders who had capability to sell the items but not able to control the cost of manufacturing them . In the end loosing out due to lack of operational experience.
– Family owned enterprises whose main objective of starting the company was providing employment to all family members. Hence lack of financial planning and irregularities in managing companies funds
– Companies unable to scale up to the demand and due to small size not able to win large orders.
– Firms which are unable to play the credit account recievables cycle right. anywhere in world people will take free ride.
These are some few classifications of companies which tend to fail. Idea of doing this post is to make entreprenuers understand they shouldnt fall in any one of the categories. Though these failing companies in booming economy also provide opportunity to people willing to jump in for the first time to help tide around fortunes of a sinking ship. As no person in distress will refuse call for help. If you are one of those people who still havent found an idea, Go find a failing business in your neighbourhood or community you could help turn around.
In India we have recently seen advent of online bus ticket reservation model .Companies like Redbus.in which is in incubation with TiE-EAP bangalore are being seen as the next big thing to reveloutionize the industry. As bus is the preffered form of transportation for millions of indians every day. In this post we look at the model and its capability for replication and sustainabilty
– Biggest thing against Online Bus ticket reservation in india is that buses dont run by timetables. Official every bus has an assigned route and timetable to match but unfortunately this is not the case. Hence taking money for a service which cannot be guaranteed is another issue. Now some of you may compare it to flight delays but then again your plane would not skip the airport. Buses some time dont stop at scheduled stops or may stop at unscheduled one by their own wish.
– Lack of organization form of transporters mainly this domain has been dominated by state transport corporation or small operators with upto 5-10 buses. Again private operators are yet to follow rules and routes and in tend to save road/toll taxes take non pre determined routes.
– Long luxury buses have just entered the market in last 2-3 years. With comming in of VOLVO we have seen bus travel sector compete with railways.
– Ticket prices for buses are very less and loading of service fees/transaction charges makes a big difference on non-luxury bus ticket pricing.
Reservation via call centre and via mobile phone payments. Passenger upto 30 minutes prior to journey can login via mobile phone to see which bus suites his requirement, make payment and is provided PNR# which can be checked at time of boarding the bus. This way instant travellers can benefit from such arrangements otherwise people will only use these services as time table checker and for trip planning instead of reservation.